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  IT Consulting
SINGLE SUBJECT EXPERT:
OND employs and partners to ensure we can provide an expert to almost every IT solution out there. We have a rigorous process to make sure those individuals have minimum certifications, training and experience. We require a one day minimum engagement for these services.
SKILLED TEAM OF IT EXPERTS:
Sometimes a project requires multiple experts in different IT disciplines. We can help analyse the proposed business plan and recommend a minimum team of experts to help you execute the project successfully. We provide both System Engineers as well as Project Managers so you can feel confident that the entire SDLC (System Development Life Cycle) is being processed. Our team typically meets each week with your designated manager as well as your external clients for reviews and updates. We track expenses, resources, timelines and dependencies. We require a one week minimum engagement for these services.
TRAINING AND KNOWLEDGE TRANSFER:
OND provides training for all it's solutions. We will tailor the training for your specific needs and can either host training on-site or at our location. We can also create manuals and other documented instructions for using those particular systems. If someone that has received our training is leaving your business or moving to a different position, we can come on-site to assist in a knowledge transfer for their replacement on those systems. We require a one day minimum engagement for these services.
IT PARTNER:
Your business has important partners and clients and they may need to meet with someone in your technology department. If you don't have a resource on-site, OND can provide those resources for either on-site or off-site meetings or via conference calls. OND can be your technology department and bring the necessary expertise, presentation, resources and solutions to maintain your business continuity. We can also perform the scheduling and appointment membership, organizing off-site conference rooms, setting up presentations, hosting conference lines and folllow-up project planning. We require a four (4) hour minimum engagement for these services.
POLICIES & PROCEDURES:
These policies generally outline both the Information Technology and Security Policies and Procedures. If there are external considerations like SAS-70, Basel II or HIPAA, they will be reflected here. IT Policies and Procedures are vital to any organization. Only through the diligent and consistent use of policies and procedures can a company hope to avoid serious pitfalls that can occur through its misuse and mismanagement. Some of the areas include Change and Patch Management, Testing, Acceptable Use Policy, Employee Privacy, Incident Response and Password Policies. IT Governance is a branch of Corporate Policy and may or may not be addresses here. Much of that depends on the company and their organizational chart. OND has several different templates to help you build a robust and comprehensive set of policies. Ask an OND Support representative for more information.
DISASTER RECOVERY:
What would you do if you lost your data center tomorrow? Is your core equipment protected with support agreements? Or would you have to buy all new equipment? What would be your steps to rebuild? What applications would you want rolled out first? Are your back ups stored off-site in a secure location? Have you tested them recently? What Emergency action plans do you have in place while you are down? Who communicates this message to the public and clients? Where is the list of contacts and phone numbers? These are just a few of the important questions you need to know in order to successfully recovery from a disaster. OND has disaster recovery templates to help you build a proper disaster recovery plan to protect your business in times of crisis. From Contacts to Step-by-Step instructions to RPO's and RTO's, we can manage a plan that's right for you.
BUSINESS CONTINUITY PLAN:
A BCP (Business Continuity Plan) is a guide to proactively help your business prevent service outages. This guide is sometimes a standalone document or can supplement a Disaster Recovery plan. Either way, it's a key document in your arsenal against service and data loss. It typically addresses redundancy of key services, security detection, off-site data storage, support contracts and testing. Contact an OND Support reprensentative to learn more about BCP.
RISK ASSESSMENT:
A true Risk Assessment is the brains behind most policies and procedures. Through proper IT Governance, a risk assessment is a process shared by all facets of an organization. A Risk Assessment is general divided into two categories; value and threat. A Risk Assessment can be challenging since it is concerned with two abstracts; potential loss and probability of occurrence. The company then determines what is an acceptable risk or threat and the value of that decision. The quantitative value can be described as the single loss expectancy (SLE) of an asset. The single loss expectancy can be defined as the loss of value to asset based on a single security incident which then feeds the annualized rate of occurrence (ARO) of the threat to the asset and finally the annualized loss expectancy (ALE) can be calculated. Risk Assessments are key to any business in protecting their services and assets while staying aligned with budgeting and mission goals.
FINANCIAL PLANNING:
Most companies today rely on some sort of technology. Managing the cost of that technology is fundamental to running a profitable company. There are several areas in the technology lifecycle that can affect your financial planning. The first area is the actual procurement of the technology which can be purchased outright, leased or rented. It is also affected by the Risk Assessment such as ordering two servers instead of one for redundancy. The second area is the management of that technology like support contracts for the administrative services and warranty of the equipment. This is also affected by the BCP/DR Plan. And the third area is the retirement, reassignment or recycling of those technology items in accordance with your Policies and Procedures. Once these processes are understood and calculated, a proper budget can be established. This budget contains both capitalized and non-capitalized service and equipment. Cap X is an important component of EBITDA as well as preserving bank covenance. OND can make sure the financial planning for your IT lifecycle takes all these important factors into consideration when helping you design a budget and procurement strategy.
ARCHITECTURAL PLANNING:
Whether you are a new business or existing one, architectural planning is an on-going necessity as your business grows. We group architectural planning into three areas; business needs, budgeting and technology. Business needs is always the driver, it determines what the business needs to grow to accomplish its mission statement and goals. Once that has been defined, the next area is budgeting. What can the company afford? Is the equipment purchased outright, leased or rented or financed? Should the technology expense be broken up into phases? And finally, defining the technology solutions that can solve the quandary. Within technology are four areas to consider; redundancy, scalability, consolidation and collaboration. How vital is your business application? Do you need redundancy for those systems? What about future growth and making sure your system is scalable? As your company grows, it's not always necessary to have a bigger data center. Technologies like thin-client, terminal services, virtualization and blades can help you grow exponentially without increasing your physical foot print exponentially. And finally, as you grow, you want to avoid layer technology onto one another, instead you want these systems to interact with one another. For more information please contact an OND support representative.